Now more than ever, companies struggle to deliver positive customer experiences while improving service quality, lowering operational costs and driving revenue.
The balancing act between efficiency and empathy, respect and returns, requires humanizing the customer experience across the entire customer journey. By investing in personalized training, healthcare and hospitality organizations restore trust, retain employees and drive customer satisfaction.
90% of customers say they would pay more for a positive experience
81% of companies with strong customer experience models outperform their competition
21% higher profitability is seen in companies where employees are actively engaged
…and yet, only 23% of U.S. companies invest in both employee AND customer experience training programs!