Empower
Employee Customer
Change Culture. Change Experience.
Change Culture. Change Experience.
Experience

DATA-DRIVEN INTELLIGENT TRAINING

Solutions

Now more than ever, companies struggle to deliver positive customer experiences while improving service quality, lowering operational costs and driving revenue.

The balancing act between efficiency and empathy, respect and returns, requires humanizing the customer experience across the entire customer journey. By investing in personalized training, hospitality organizations restore trust, retain employees and drive customer satisfaction.

ENGAGE

Leadership Facilitation

Collaborative culture discovery process to define custom training needs

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LEARN

Employee Training

In-person and online cultural competency and customer-centered training content

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MEASURE

Experience Index

Real-time performance analytics, dashboard and reports to accurately forecast customer satisfaction scores

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The Challenge

90%

90% of customers say they would pay more for a positive experience

81%

81% of companies with strong customer experience models outperform their competition

21%

21% higher profitability is seen in companies where employees are actively engaged

…and yet, only 23% of U.S. companies invest in both employee AND customer experience training programs!

Our Clients