“Customers remember each human interaction from their experience with hotel, restaurant, and events staff. That’s why we founded EXP.”
– Danielle, CEO of EXP Global
What we do
Headquartered in Nashville, TN, EXP Global delivers intelligent experience training solutions to hospitality companies nationwide. Founded on the 5 Disney Principles of Service, EXP Global works with employees from maintenance to the C-Suite, driving cultural change that improves retention and creates repeatable and measurable customer experiences.
Core team
OUR Story
Music to Hospitality – it’s always been about the experience
My career in music taught me the value of creating memorable experiences. Every show required a well-choreographed, well-executed performance that we had to repeat night after night, treating each time we stepped onstage as if we were auditioning for the first time. I recognized that translates to the hospitality industry. Each staff-to-customer interaction defines the experience and creates a lot of data. The market needed a data-driven, customer experience solution that translates into measurable insights and outcomes.
Music to Hospitality—it’s always been about the experience.
“Customers remember each human interaction from their experience with hotel, restaurant, and events staff. That’s why we founded EXP.”
– Danielle, CEO of EXP Global
