“Customers remember each human interaction from their experience with hotel, restaurant, and events staff. That’s why we founded EXP.”

– Danielle, CEO of EXP Global

What we do

Headquartered in Nashville, TN, EXP Global delivers intelligent experience training solutions to hospitality companies nationwide. Founded on the 5 Disney Principles of Service, EXP Global works with employees from maintenance to the C-Suite, driving cultural change that improves retention and creates repeatable and measurable customer experiences.

Core team

Danielle Kimmey Torrez
Danielle Kimmey Torrez
Chief Executive Officer
Danielle Kimmey Torrez serves as Chief Executive Officer for Experience Global and leads the relational partnerships, strategy, technology growth, organizational processes, and sales and marketing for the EG team. She brings fifteen years of leadership experience, with a focus on strategic partnerships and brand identity.
BRUCE LOEFFLER
BRUCE LOEFFLER
Chief Experience Officer
Bruce is the CXO (Chief Experience Officer), Director of Training, and co­founder of Experience Global. He serves as our lead trainer and content developer. Bruce is also the co­author of The Experience: The 5 Principles of Disney Service and Relationship Excellence.
BRIAN CHURCH
BRIAN CHURCH
Chairman
Brian oversees the Board of Advisors and works to ensure the scalability of all technology and analytics.
Brian is also the co­author of The Experience: The 5 Principles of Disney Service and Relationship Excellence as well as the author of his first book Relationship Momentum: The Secret to Making Ideas Move.
PHILLIP DUNCAN
PHILLIP DUNCAN
Director of Partnership Development
Phillip brings an incredible breadth of experience to the table as the Director of Partnership Development for Experience Global and as a member of our training & consultation team. He is a specialist in the areas of Personal and Business Development & Purpose Excavation.
KIM CHURCH
KIM CHURCH
Finance Manager
With over 20 years of experience, Kim has been a successful news and entertainment reporter, producer, an experiential lifestyle expert, and a national shopping channel host. After graduating with a Master Degree in Public Relations and Management and an Undergraduate Degree in Journalism, Kim moved to Nashville and rose to the top of the television industry.
DANIELLE WINGATE
DANIELLE WINGATE
Customer Care Specialist
Danielle serves as our Customer Care Specialist. She brings collectively ten years of customer service experience and has a passion for creating and enhancing authentic and personal experiences for all guests. Overseeing digital marketing, client relationships and product development, she ensures our entire process is seamless and a great experience.

OUR Story

Music to Hospitality – it’s always been about the experience

My career in music taught me the value of creating memorable experiences. Every show required a well-choreographed, well-executed performance that we had to repeat night after night, treating each time we stepped onstage as if we were auditioning for the first time. I recognized that translates to the hospitality industry. Each staff-to-customer interaction defines the experience and creates a lot of data. The market needed a data-driven, customer experience solution that translates into measurable insights and outcomes.

Music to Hospitality—it’s always been about the experience.

“Customers remember each human interaction from their experience with hotel, restaurant, and events staff. That’s why we founded EXP.”
Danielle, CEO of EXP Global

Media

Media Contact
Danielle Wingate
Customer Care Specialist
(615) 500-9999
dwingate@experienceglobal.com
Media Contact
Danielle Wingate
Customer Care Specialist
(615) 500-9999
dwingate@experienceglobal.com

All posts loaded.