You have heard of customer EXperience, but what about INsperience?

I want to introduce you to the latest book release by world-class trainers Phillip Duncan and Brian Church (co-author of best-seller, The Experience: 5 Principles of Disney Service and Relationship Excellence).

“INSPERIENCE” has debuted at #1 and we couldn’t be more excited!

What is INsperience? Customer Experience is wholly dependent upon it. Revenue charts mirror its rise and fall. It is the key factor to minimizing employee turnover and associated costs. Insperience is an internal movement to create a positive atmosphere that manifests through employee loyalty, happiness, and productivity. Before there can be an exceptional, repeatable Customer Experience there must be an exceptional, consistent Insperience. Beyond traditional employee engagement, Insperience is a fundamental principle. You can’t pour out onto your clients what you haven’t first poured into your team.

Get your copy of INsperience HERE.

For info on booking Brian Church or Phillip Duncan for a training or speaking engagement, email us at


The I. C.A.R.E. Principles of the Customer Experience

The Experience that you are committed to causing and then the Experience that you are actually causing is of incredible importance. With regards to […]

Read More

A Value Renaissance

“Try not to be a success, but rather to be of Value.” — Albert Einstein In today’s world of social media and immediate information, […]

Read More

Customer Experience Essentials – Using All Six Senses

Did you know that there is a 6th sense that is critical to achieving customer satisfaction and excellent relational service? In last week’s blog […]

Read More