Change the culture and you
change the experience

EXP Global provides intelligent experience training solutions to organizations nationwide. Founded on the 5 Disney Principles of Service and designed to help today’s customer-centric workforce, EXP implements collaborative experience and culture-based training programs, providing interpersonal education, actionable insights and real-time reporting to enable effective collaboration and sustainable customer satisfaction rates.

Change the culture and you change the experience.

Discover. Define.

ENGAGE

EXP Leadership Facilitation Culture transformation requires organization-wide commitment, starting with leadership. EXP collaborates with leadership through a proprietary culture discovery process (Insperience) that defines organizational priorities and informs custom training assessments.

Teach. Transform.

Learn

EXP Employee Experience Training Delivering on the promise of providing a customer-centered experience means executing a shared vision from maintenance to management. EXP’s in-person and online training provides employees with the right tools to improve job performance and influence positive customer encounters.

Intelligence. Insights.

MEASURE

EXP Experience Index Happy employees result in happy customers, which improves customer satisfaction scores. EXP’s Experience Index provides organizations with real-time experience performance analytics, dashboards and reporting (Employee and Customer Indexes) to accurately forecast customer satisfaction, and enhance operational accountability.