The Return On An Investment In Culture
$3
A $3 return on investment for every $1 invested in customer experience
40%
40% lower annualized employee turnover with an employee cultural experience training program
17%
17% average revenue CAGR with a sustainable customer experience strategy
Solutions
Now more than ever, companies struggle to deliver positive customer experiences while improving service quality, lowering operational costs and driving revenue.
The balancing act between efficiency and empathy, respect and returns, requires humanizing the customer experience across the entire customer journey. By investing in personalized training, healthcare and hospitality organizations restore trust, retain employees and drive customer satisfaction.
ENGAGE
Leadership Facilitation
Collaborative culture discovery process to define custom training needs
LEARN
Employee Training
In-person and online cultural competency and customer-centered training content
MEASURE
Experience Index
Real-time performance analytics, dashboard and reports to accurately forecast customer satisfaction scores
The Challenge
90%
90% of customers say they would pay more for a positive experience
81%
81% of companies with strong customer experience models outperform their competition
21%
21% higher profitability is seen in companies where employees are actively engaged
…and yet, only 23% of U.S. companies invest in both employee AND customer experience training programs!
Our Clients
